Our mission is to exemplify knowledge, value and unwavering support by providing lighting and electrical products and services that lower costs and boost productivity.
Lower costs of providing electrical and lighting materials to the job site. Provide Project management disciplines that ensure efficiency from bids and submittals to delivery and project closeout. Be the number one source of new products that offer labor productivity advantages.
Ensure maximum uptime, reduce energy costs and reduce the total cost of ownership involved with keeping critical materials in supply.
Provide the widest selection of energy efficient and stylish lighting and electrical materials. Provide the best location for builder’s customers to make selections. Label and organize deliveries and deliver bills of material complete the first time for electrical subcontractors.
Provide a Lighting Knowledge Center to help homeowners make stylish, affordable, energy efficient lighting decisions. Maintain a robust inventory of lighting solutions in stock. “Find it at Stokes”.
Stokes endeavors to deliver an outstanding customer experience from the first time a customer hears about us to using and compensating us for the products and services we provide.
To continuously improve this experience, we will develop a culture that desires to assist customers in solving their problems and capitalizing on opportunities. We do that by recognizing that we create value by changing how we perform our own business processes to enhance the productivity of customer processes.
Our people will routinely put themselves in the customer’s shoes in order to discover how to create customer value and optimize business processes for maximum efficiency and uniform performance.
We envision a company where employees have confidence that comes from competence in all facets of customer service.
This is accomplished by instilling a positive attitude, developing leaders, executing the right training and embracing technology that facilitates creation of new customer value while making it easy to do business with Stokes Lighting and Electric Company.
We will treat suppliers that fit with our strategic objectives as “clients”. In so doing we will discover supplier objectives that align with ours, develop marketing and sales plans to grow in the right markets, featuring products which we jointly agree to promote to customers, stock in our branches and train our people to match to customer needs.
